SHIPPING POLICY
Last modified: 01 February 2023 We have concentrated heavily on ensuring that the items are delivered to our customers as soon as possible.
Kindly note: Handling and production time are not included in estimated ship times!
All products will go through a production process, so there will be a Handling Time associated with them. This time includes transit time.
Estimated shipping times* for United States-based shipping Handling time: 1 to 2 business days (Monday through Friday) 3 to 7 business days (Monday through Friday) What is the shipping cost?
We offer Flat Rate shipping, which is only available to US customers: $5 per order: How can I see where my order is?
We will send you an email with the relevant information once your order is shipped. If it’s not too much trouble, permit 1-2 work days for following data to be accessible.
PACKAGE DISPLAYED:
We aim to deliver all packages within the quoted time frame and have formed partnerships with all of our carriers. Please be aware that we cannot be held accountable for package delays that may occur as a result of inclement weather, incorrect address information, or carrier-related issues that are beyond our control. When it comes to reshipments, claims, or lost packages, we will do our best to resolve every issue for all of our customers.
We will process a reshipment of the order in the event that a package has been misplaced, lost, or we are unable to verify delivery using tracking information. Packages that show that they were delivered by the carrier have been investigated and will not be eligible for a refund until the issue is resolved. Please contact us at: in the event that your package does not arrive or arrives damaged. contact@xanadeltd.com with your request number.
CUSTOMS, Charges AND Obligations:
The customer is responsible for paying any import fees, customs taxes, or duties. The final delivery of the package to your country or destination is not covered by us in any way. Please be aware that the amounts of these fees cannot be predicted because they vary according to country laws and policies. A refund will not be given if a package is returned because the paid taxes and customs fees were not accepted.
Please get in touch with us for any inquiries or questions:
- Address:
205 Hudson Street, New York, NY 10013, USA - Time Support:
Mon – Fri: 9:00 am – 5:00 pm, Sat-Sun: 9:30 am – 4:00 pm , GMT -8 - Email: contact@xanadeltd.com
- Phone: +1 202-409-9020